Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery time depends on the shipping method you choose at checkout and your location. Standard shipping typically takes 3–7 business days, while expedited options usually arrive faster. You’ll see estimated delivery dates during checkout.
You can create an account by:
Clicking the “Sign Up” or “Create Account” button on our website.
Entering your name, email, and a password.
Confirming your email if prompted.
You can update your address by:
Going to Account Settings → Addresses, OR
During checkout, selecting “Edit” next to your shipping address.
If your order has already shipped, the address cannot be changed.
Once your order ships, you’ll receive a tracking number by email. You can also track your order by logging into your account and viewing your Order History.
We do not store full credit card details. Payments are processed securely through an encrypted, PCI-compliant payment processor. You may choose to save your payment method for faster checkout, but it is stored securely by the processor, not on our servers.
Yes, sales tax is applied where required by local laws. Any applicable tax will be shown at checkout before you complete your order.
We ship to many countries worldwide. You can check availability by selecting your country during checkout. If your location isn’t listed, we may not currently ship there.
Whenever possible, we ship all items together in one package. However, if items come from different warehouses or are oversized, they may arrive in multiple packages.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for most items. Products must be unused, in original condition, and include all packaging. To start a return, contact our support team or use the returns portal (if available). Certain items may be final sale.
We’re sorry for the mix-up! Please contact customer support with your order number and a photo of the item you received. We’ll send the correct item right away or arrange a refund, depending on your preference.
If your order was damaged in transit, reach out to us immediately with photos of the damage and your order number. We’ll replace the item or process a refund as quickly as possible.
Once your return is approved, we’ll provide you with the correct return address and a prepaid label (if applicable). Please do not send items back before receiving authorization, as the return location may vary.
Contact customer support immediately. If the order has not yet shipped, we can update the address. If it has already shipped, we may be able to reroute the package, but this is not guaranteed.
We can modify or cancel orders only before they are processed or shipped. Contact us as soon as possible, and we’ll do our best to accommodate your request.
Some sold-out items are available for pre-order. If pre-orders are open, you’ll see a “Pre-Order” option on the product page. If not, you can sign up for restock notifications to be alerted when the item becomes available.